If you're not 100% totally satisfied with our service and or products, you can simply return the unused item with the packaging intact within 14 days of receipt and we'll be happy to provide you with a refund. We offer this extensive guarantee because your satisfaction is important to us.

Returns may be mailed to:

 

Charlie Crow Party Shop Supplies Ltd
Unit B4 Fenton Trade Park
Fenton Industrial Estate
Stoke on Trent

Staffordshire
ST4 2TB

 

Please tell us why you are returning the items - this ensures that we can improve our service and costumes in the future. Always ask for a proof of posting certificate. This will ensure that you will receive a full refund even if your goods are mislaid in the post. Please allow up to 14 days for postal returns to be processed. This does not affect your statutory rights as a consumer.