If you wish to cancel an order before it leaves us please let us know by e-mail and we will credit the amount back to you. If your order has been despatched, you will have to wait until the goods arrive and then send them back to us to receive a refund.You have the right to cancel your order within 7 working days without reason. You will have to pay the cost of returning the goods and must ensure that you have proof that you have sent the items back to us. We will return your money within 3 working days of the goods being received by us. Please send your returns to:

Charlie Crow Party Shop Supplies Ltd
B4 St Modwen Trade Park Fenton
Off Dewsbury Road
Stoke on Trent, Staffordshire

Telephone 01782 417133 or email International Callers use: +44 1782 417133. You must ensure that you get proof of posting, we can only refund postage on items that are faulty. This does not affect your statutory rights as a consumer.