UK Delivery Information
UK delivery is charged per order, no matter how many parcels we send and whatever the size of your order. All orders received by 1 pm Monday to Friday will be despatched same working day.
For our International delivery charges CLICK HERE
Free Delivery Your order will arrive within 4 to 5 working days.
Standard Delivery £2 (signature required) your order will arrive within 2 to 3 working days.
Express Delivery £4 (signature required) your order will arrive within 1 to 2 working days.
Next Day Delivery £6 (signature required) your order will arrive the next working day (if ordered before 1 pm Monday to Friday.) Orders placed after 1 pm Friday with be despatched on the next working day and will arrive with you the following day.
Can I Collect My Order?
Yes! We are based in Fenton, Stoke-on-Trent, Staffordshire, ST4 2TE. We are open Monday to Friday 8 am to 4 pm. You can place your order for fancy dress costumes by telephone on 01782 417133 or on our website by choosing the free delivery option and typing ‘I will collect’ in the message box.
We aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expect it to be, and there may be occasional delays. If so we will advise you at the time of ordering and give you our best estimate of delivery times.
We aim to despatch all orders taken before 1 pm on the same working day. Orders placed on Friday after 1 pm and on Saturday and Sunday will be despatched the following Monday.
As soon as your order has been shipped, we will send you an email with tracking information. You can check your tracking information by logging into your Charlie Crow account at the top of the page.
It is always advisable to order early at Christmas time to avoid disappointment. Last orders for Christmas delivery using our standard services UK service is 1 pm 18th December 2020 and for express services UK is 1 pm 22nd December 2020. Deliveries to the Rest-of-the-World last order date is 1 pm 6th December 2020.
When you order from us, we will ask you for your name, email address, invoice address and delivery address. We ask for a telephone number in case there is a problem with your order. We will never pass your telephone number or email address on to any third party.
Browse our online store and follow the buy and shopping basket instructions. We accept payment by credit and debit cards. If you are shopping outside the UK your card company will convert the transaction into your own currency - for example, US dollars. If you do not want to shop on-line you can call us on the telephone.
Your invoice will be emailed to you when your order has been shipped.
Children's costumes are zero VAT rated in the UK, and are sent exempt of VAT. Adult costumes include VAT at the standard rate.