The method of delivery and cost vary depending on the country of delivery. Please use the selection tool in the shopping cart to calculate your delivery charge. Express & Next day delivery packages may require a signature on delivery, but we are happy to arrange delivery to your work address, or to a relative or neighbour.

 

For our EU delivery charges CLICK HERE 

 

For our Worldwide delivery charges CLICK HERE

 

UK Delivery Charges
UK delivery is charged per order, no matter how many parcels we send and whatever the size of your order. All orders received by 2 pm Monday to Friday will be despatched same working day.

Free Delivery Your order will arrive within 2 to 3 working days (orders despatched same day if ordered before 1pm Monday to Friday). *Available for orders over £15.

2-3 Day Delivery £2 Standard Delivery (Delivered within 2-3 working days. Despatched same day if ordered before 1pm Mon-Fri) - Delivered by Royal Mail.

1-2 Day Delivery £4 Express Delivery (Delivered within 1-2 working days. Despatched same day if ordered before 1pm Mon-Fri) - Delivered by Royal Mail.

1-2 Day Delivery £4.95 your order will arrive within 1 to 2 working days (orders despatched same day if ordered before 1pm Monday to Friday). Delivered by UPS.

Next Day Delivery £9.95 Next Day Delivery (if ordered before 2pm Mon-Fri) - Delivered by Royal Mail Special Delivery.

Can I Collect My Order?
Yes! We are based in Fenton, Stoke-on-Trent, Staffordshire, ST4 2TB. We are open Monday to Friday 8 am to 4 pm. You can place your order for fancy dress costumes by telephone on 01782 417133 or on our website by choosing the PICK UP option when checking out.

Availability
We aim to hold all items in stock at all times. However, sometimes a product is even more popular than we expect it to be, and there may be occasional delays. If so we will advise you at the time of ordering and give you our best estimate of delivery times.

 

Order Despatch
We aim to despatch all orders taken before 2 pm on the same working day. Orders placed on Friday after 2 pm and on Saturday and Sunday will be despatched the following Monday.

 

Order Tracking
As soon as your order has been shipped, we will send you an email with tracking information. You can check your tracking information by logging into your Charlie Crow account at the top of the page.

 

Christmas Deadline
It is always advisable to order early at Christmas time to avoid disappointment. Last orders for Christmas delivery using our standard services UK service is 2 pm 19th December 2023 and for express services UK is 2 pm 20th December 2024. Deliveries to the Rest-of-the-World last order date is 2 pm 6th December 2024.

 

When You Order
When you order from us, we will ask you for your name, email address, invoice address and delivery address. We ask for a telephone number in case there is a problem with your order. We will never pass your telephone number or email address on to any third party.

 

Making A Purchase
Browse our online store and follow the buy and shopping basket instructions. We accept payment by credit and debit cards. If you are shopping outside the UK your card company will convert the transaction into your own currency - for example, US dollars. If you do not want to shop on-line you can call us on the telephone.

 

UK 01782417133. Outside UK 00441782417133

 

Your Bill
Your invoice will be emailed to you when your order has been shipped.

 

Tax
Children's costumes are zero VAT rated in the UK, and are sent exempt of VAT. Adult costumes include VAT at the standard rate.